A BIG Congrats to Jolene Morgan at the Country Inn & Suites in Bountiful, Utah, our newest Employee of the Month! Jolene, thank you for all you do to make your hotel great!

Here are some reason’s why Jolene was nominated:

  1. She is our Front Office Manager and takes care of the scheduling of the front desk team, houseman, meeting rooms, and shuttle runs.  This is a HUGE task and must be done every week. She is very careful to consider the time off requests of all of her team members.
  2. When we have been shorthanded, Jolene has willingly covered shifts.
  3. She is instrumental in training all new Front Office employees.
  4. Jolene manages inventory and stocking for the market, and recently changed the ordering method for supplies in our Market, which has streamlined the process.
  5. She actively participates in our weekly ROPES (rev opt) meeting and is very aware of our market and utilizing strategies for maximum revenue. She is knowledgeable about market segments that need to be opened or closed and is proactive to do this herself.  She always has the Just Do It attitude and is a huge asset to our team with her revenue and market knowledge.
  6. Jolene diligently strives to create an accountable, caring environment for all of her team members. She is trusted by the General Manager and her team.
  7. She has been an important team member since 2011, when she started as a part time front desk agent.
  8. She is our go to person in resolving guest concerns, as she can handle sensitive issues with gentleness and firmness.
  9. She is vocal in her concerns and advice but also completely supportive of the team decisions.
  10. She knows many of our guests by name as well as their preferences, calling them by name and striving to fulfill their wants. Guests know if there are concerns they can go to Jolene to take care of them
  11. She balances personal and work needs with precision and always has on her game face at work.
  12. She doesn’t go for the spotlight, willingly sharing successes with the entire team.
  13. Works incredibly well with all other Dept Heads, really understands, promotes and implements great teamwork.Country Inn Employee of the Month

 

Thank you Jolene! You wear so many hats and we appreciate your hard work!