Congratulations Angela Becerril of the Holiday Inn Express & Suites – Pocatello, ID, you are the InnTrusted Employee of the Month for September 2018!

Angela was hired April 15, 2014, and came on as a housekeeper.  Fast-forward to September 2018 and Angela is one of our dinosaurs around here from our original opening crew!  Since High School Graduation Angela has been working in the hospitality industry all of which has been in the housekeeping department.  Anglea was quick to prove her hard work, ownership, dedication to her teammates and responsibilities as a housekeeper.  December 7, 2014, Angela was promoted to Head Housekeeper and has since served this position with 100% passion to her team and expectations for clean rooms ensuring our guests have an outstanding stay and guest experience every time.

You will never see Angela without a smile, this smile is contagious! She always puts her best foot forward and her positive energy is a strong backbone to our housekeeping department. Angela always looks to see the best in everyone and works hard to train and teach all team members how they can continue to improve and be their Best! Angela enjoys helping and serving others and finds a great satisfaction in all that she does. One example I would like to highlight is each newborn baby in her housekeeping department receives a special baby pillow and will customize color and style for her team members! Everyone can’t wait for these special baby pillows.

Of the many skills Angela possesses, another huge impact that she has in her department is her consent awareness of brand changes to her department. Angela will log into her Merlin account and look for changes for QA and make sure that we are 100% ready. Angela keeps her department organized which is so key to our biggest department in the hotel. She helps make sure that new hires are trained properly and keeps everything logged and knows exactly what is needed. Our hotel received the 2017 IHG Quality Excellence and Angela’s efforts in our housekeeping department are a direct reflection of our scores and guest reviews we receive!

Angela is always willing and will be the first to volunteer to learn new things. This past year for almost 3 months Angela saved our bacon! Right before Christmas day, Dalyn our new building engineer had an unfortunate auto accident and broke his femur bone. Needless to say, he would be out a few months. This was just after Matt our head building engineer retired just a few weeks earlier. With no one in our maintenance department, we were in a huge pickle! Approaching Angela asking her if she would be willing to help out in this department and also help train our newly hired maintenance Britt, she was up for the challenge no questions asked! Angela fully delivered and more helping to train our new hire in maintenance and keep up with work orders and all the responsibilities that come with our maintenance department. She also helps organize our new maintenance binders and keep things in order during this transition while always still managing her duties as Head Housekeeper! What a Rockstar she is and true embodiment of our mission statement demonstrating her commitment, consistency, and confidence!

In addition this year our brand has thrown many new game changers our way. Of the projects for the past 8 months we have been updating our guest bedding package. Our new bedding package offers a new all synthetic material which is lighter and softer for our guests. A new feather down pillow and decorative duvet cover! As of this month, we are 100% finished and can’t be more thrilled, what a project it was to replace almost everything! Angela was a key player in helping me with all the ordering and counts of all the types of linen. Did you know it takes just 518 pillows to put up in all 80 guest rooms at our hotel!? We had many a pillow day filling our shuttle van full of pillows, sheets, old duvets, pillowcases and delivering them to local Charites in the Pocatello area. Having Angela by my side through this project was a lifesaver!      – Josh Bennett, General Manager – Holiday Inn Express & Suites, Pocatello