Congrats to the wonderful Employee of the Month, Debbie Fairbourne. Debbie works at the Holiday Inn Express & Suites Idaho Falls and just celebrated 14 years with InnTrusted. Debbie began working as a breakfast hostess making connections with guests and engaging with them. She has also worked as one of our front desk agents and Director of Sales. She is a shining example of creating a culture of success and happiness for all of our employees and guests.
Many guests and employees make comments about their interactions with Debbie:
“Debbie is compassionate and easy to talk to. She is honest. She is dedicated to our hotel and our success. She knows the hotel business and is always willing to share her knowledge. I truly feel Debbie loves me and wants me to be successful. I have known her for 15 years and she has filled those years with friendship and love.” ~Wynette Butikofer
“Thanks for always pitching in, being an awesome teacher, and such a team player. You bring so much experience and such a positive attitude. You do an awesome job and we are so lucky to have such a great manager. You are an awesome lady!” ~Silvana Scott
“Thank you for all your hard work and efforts in keeping the front desk in line. We would all be lost without you! Enjoy being the InnTrusted Employee of the Month!” ~Justin Lynch
“She is pleasant to work with and will help you anytime you ask, a team leader who genuinely cares. Great with guests. Debbie contacts our guests concerning their experience and they just keep coming back! Thanks Debbie!” ~Aileen Earle
“We had unknowingly left our iPad behind and we received a call from the manager less than 6 hours after we checked out to notify us and make arrangements for its return to Canada. Front Desk staff/manager Debbie went above and beyond to ensure its return.” ~Guests from Canada
“A quick shout out to for one of your AMAZING employees! I have stayed at your hotel several times on business. Each time I have been lucky enough to be greeted by Debbie Fairbourne. A quick smile and cheerful attitude makes a weary traveler feel like I’m doing the hotel a favor by staying here…I observe her helping others as I waited my turn and she was cheerfully suggesting restaurants and local things to do. Debbie sets the standard for exceptional customer service. What a great asset to your company. I would hire her in a heartbeat! ~Guest Jim Banks
And a special thank you from her manager: ”
Thank you for being an excellent leader and so loyal to everyone at our hotel and InnTrusted! What a gift it is to work with such an amazing woman!”
Yay!!! Congratulations to one of the BEST OF THE BEST!!!!! This honor and title is soooo deserved! We appreciate and love you so much!
Debbie Debbie Debbie! You are so awesome! Thanks for being so great and so amazing!!! You are the best!!
Debbie a big congratulations to you! You are an example to all the rest! Thank you for all you do!
That is absolutely amazing girl!! Congratulations! You deserve to be recognized for your dedication and cheerful customer service.
Debbie, thanks for all your hard work to make the HIE Idaho falls a GREAT hotel! Thanks for always supporting Mel in making the hotel a great place to work. Your wonderful! Congratulations!!!!
You are amazing, Debbie! Thank you for all that you do!!!
Congratulations Debbie. You are so deserving of this award as you have always gone out of your way to make this hotel the best. Thank you for all your hard work and dedication.
Yay, Debbie has always been pleasant to be around and work with. I can totally understand and agree with all the great guest responses to her service and with her receiving this award.