We are a tiny bit late with our announcement of the April InnTrusted Employee of the Month, but that does not mean we are any less excited! We would like to congratulate Aileen Earle from the Holiday Inn Express & Suites in Idaho Falls, Idaho!

Nomination Information submitted by her manager:

• Aileen has brought sunshine to our team for over 3 years with her phenomenal ability to engage our guests and team members.
• She is truly interested in each and every one of our guests and their well being!
• After working one year as our breakfast host, Aileen decided to take on a new challenge and learned the front desk and night audit.
• Aileen has never worked a scheduled shift.
• She is relentless in performing her required duties as expected and often surprises us by going the extra mile for our team and our guests.
• She is often recognized in on-line reviews for doing a great job! Here are a few Aileen mentions:
  • “Probably the best included hot breakfast I have had in North America.  The two breakfast hosts, Laura and Aileen were incredible with our two granddaughters sending us back to our room with milk and snacks to keep them happy. Since we were here while their baby sister was fighting for her life in hospital, the kindness and caring of all the staff was incredible and very much appreciated.”
  • “The morning breakfast was yummy as we have come to expect from Holiday Inn Express. We were able to meet Aileen, who we read so many good things about in other reviews. I am very happy to report she is as wonderful and genuine as everyone says.”

Aileen is always positive and never gives less than 100%. We are very lucky to have her on our team. She shows compassion and selflessness to all of us each day and to every one of our guests. She is one of the best in connecting with guests that others may struggle to understand. It has been very exciting to see Aileen work in Breakfast and at the Front Desk and to celebrate some of her personal accomplishments!